Automate JIRA Issue Creation from Outlook Support Emails - n8n Workflow | Neura Market
Automate JIRA Issue Creation from Outlook Support Emails
This n8n workflow automates the process of creating JIRA issues from support requests received in an Outlook shared inbox. It uses AI to triage and label requests, ensuring efficient issue management.
This workflow is designed to streamline the handling of support requests by automatically converting emails from an Outlook shared inbox into JIRA issues. The process begins with a scheduled trigger that fetches recent emails. These emails are then filtered to avoid duplication and converted from HTML to markdown for easier processing. An AI agent assesses each request, assigning labels, setting priorities, and generating a concise summary and description. The AI-generated data is used to create
Platform
n8n
Category
Customer Support
Price
Free
Creator
Amina Diallo
jira
markdown
stickyNote
scheduleTrigger
microsoftOutlook
removeDuplicates
chainLlm
lmChatOpenAi
outputParserStructured
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.