Automate JIRA Issue Creation from Outlook Support Emails

This n8n workflow automates the process of creating JIRA issues from support requests received in an Outlook shared inbox. It uses AI to triage and label requests, ensuring efficient issue management.

This workflow is designed to streamline the handling of support requests by automatically converting emails from an Outlook shared inbox into JIRA issues. The process begins with a scheduled trigger that fetches recent emails. These emails are then filtered to avoid duplication and converted from HTML to markdown for easier processing. An AI agent assesses each request, assigning labels, setting priorities, and generating a concise summary and description. The AI-generated data is used to create
Platform
n8n
Category
Customer Support
Price
$9.99
Creator
Amina Diallo

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

Related Customer Support workflows

More from Amina Diallo

All Customer Support workflows →All n8n workflows →

Need this deployed? We'll set it up for you.

Our automation experts deploy this workflow in your stack, connect your accounts, and verify it works — or build a custom solution from scratch.

Get It DeployedCustom Build