Automate JIRA Ticket Assignment Using AI and Supabase
This workflow ensures JIRA issues are automatically assigned to the most suitable team member using AI and Supabase, preventing them from being unassigned for more than a week.
This n8n workflow automates the assignment of JIRA issues by leveraging AI to analyze and compare unresolved tickets with a database of resolved issues stored in Supabase. The workflow consists of two main flows: one updates the Supabase vector store with recently resolved issues, and the other identifies and assigns stale, unassigned issues to the most appropriate team member based on their previous experience with similar issues. This automation helps busy teams manage their issue backlog more efficiently by reducing manual assignment tasks.
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Customer Support Automation Suite
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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