Automate Marker.io Issues to Intercom Conversations with Full Technical Context

**Automatically create Intercom conversations with full technical context when your team receives new Marker.io issues** ## What this template does This workflow creates a seamless bridge between Marker.io and Intercom, your customer support platform. Every issue submitted through Marker.io's widget automatically becomes a trackable conversation in Intercom, complete with technical details and visual context. Centralizing customer issues in Intercom helps your support agents continue the conversation right where they work every day. When a bug is reported, the workflow: - Creates or updates the reporter as an Intercom contact - Opens a new conversation with the reporter and all issue details - Adds a comprehensive internal note with technical metadata - Preserves all screenshots, browser info, and custom data ## Benefits - **Zero manual entry** - All bug details transfer automatically - **Instant visibility** - Support agents see issues immediately - **Rich context** - Technical details preserved for developers - **Better collaboration** - Single source of truth for bugs - **Faster resolution** - No time wasted gathering information ## Use Cases - **Product Teams**: Streamline bug triage without switching tools - **Support Teams**: Get technical context for customer-reported issues - **Development Teams**: Access browser info, console logs, and network logs directly from the support tickets ## How it works 1. **n8n Webhook receives** Marker.io bug report data 2. **Format and extract** relevant information from the payload 3. **Create/update contact** in Intercom with reporter details 4. **Start conversation** with the title and Bug description 5. **Add internal note** with full technical context and Marker.io links for the support agent The result is a perfectly organized support ticket that your team can act on immediately, with all the context they need to reproduce and resolve the issue. ## Prerequisites - **Marker.io account** with webhook capabilities - **Intercom account** with API access - **Intercom Access Token** with appropriate permissions - **Admin ID** from your Intercom workspace ## Setup Instructions 1. **Import this workflow** into your n8n instance 2. **Configure the Webhook**: - Copy the test/production webhook URL after saving - Add to Marker.io: Workspace Settings → Webhooks → Create webhook - Select Issue Created as the trigger event 3. **Set up Intercom credentials**: - Create an Intercom app or use existing API credentials from the Intercom Developer Hub - Add credentials to both HTTP Request nodes - Update the `admin_id` in the Add Internal Note node with the id of one of your Intercom admins 4. **Test the integration**: - Create a test issue in Marker.io - Verify the conversation appears in Intercom - Check that all data transfers correctly ## Data Captured ### Customer-facing message includes: - Issue title - Description ### Internal note includes: - Marker ID - Priority level and issue type - Due date (if set) - Browser and OS details - Developer Console & Network logs - Website URL where issue occurred - Direct link to Marker.io issue - Screenshot of the issue - Any custom data fields **[Read more about our webhook events](https://help.marker.io/en/articles/3738778-webhook-notifications)**

Platform

n8n

Category

Customer Support

Price

Free

Creator

Marker.io

• code
• webhook
• stickyNote
• httpRequest