Automate Monthly Zendesk Ticket Reports to Slack
Automatically generate and send a report of Zendesk tickets for each user to Slack on the first day of every month.
This workflow streamlines the process of generating monthly reports of Zendesk tickets by user and sending them to a designated Slack channel. It queries Zendesk for tickets created in the previous month, aggregates them by user, and formats the data into a report. This report is then sent to Slack, ensuring team members have timely access to ticket information.
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How to import this workflow into Make
- 1Purchase or download the workflow to get the Make blueprint JSON file.
- 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
- 3Reconnect each module to your own app connections when prompted.
- 4Run the scenario once to verify it, then set your schedule and turn it on.
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