Automate Support Call Analysis and Alerts with AI and Google Services - n8n Workflow | Neura Market
Automate Support Call Analysis and Alerts with AI and Google Services
This workflow automates the analysis of support call recordings, transforming them into structured data with AI-driven insights. It provides sentiment analysis, call summaries, and action items, sending alerts based on sentiment to ensure timely responses.
This workflow is designed to streamline the process of analyzing customer support calls by leveraging AI and cloud services. It automates the retrieval of call recordings from Google Drive, transcribes them using ElevenLabs, and analyzes the transcripts with Google Gemini AI to extract actionable insights. The results are logged in Google Sheets, and alerts are sent via Telegram based on the sentiment analysis. This ensures that critical feedback is addressed promptly, enhancing customer service
Platform
n8n
Category
Customer Support
Price
Free
Creator
Isabella Costa
code
switch
telegram
stickyNote
googleDrive
httpRequest
googleSheets
agent
scheduleTrigger
lmChatGoogleGemini
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.