Automate Support Email Sorting and Task Creation with AI and Jira
This n8n workflow automates the classification and routing of support emails using OpenAI, creates corresponding tasks in Jira, and sends autoresponses, streamlining your support process.
This workflow leverages AI to efficiently manage support emails by categorizing them into billing, bug, or feature requests. It routes emails to the appropriate inbox, creates a Jira task for each, and sends a confirmation email to the sender. This automation reduces manual effort and ensures prompt handling of support requests.
- Platform
- n8n
- Category
- Customer Support
- Price
- $9.99
- Creator
- Dmitri Volkov
- jira
- openAi
- switch
- emailSend
- stickyNote
- emailReadImap
How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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