Automate Support QA Reviews with Intercom, GPT, and Google Sheets
## How it works This workflow automates QA review of Intercom support conversations by: - Triggering on `conversation.admin.closed` events via a webhook - Fetching full conversation data using Intercom API - Structuring and summarizing the conversation into a readable transcript - Using GPT to evaluate: - Response time - Clarity - Tone & behavior - Urgency handling - Ownership & resolution - Logging structured QA scores in a Google Sheet - Providing coaching-style feedback if the rating is 3 or below --- ## Setup steps - Configure your Intercom and OpenAI credentials in n8n - Set up the webhook in Intercom to post on conversation close - Use your OpenAI API key for the GPT-based nodes - Connect your Google Sheet (or replace with another data sink) - Add your own filtering logic for spam/promotional tickets if needed *Note: This workflow contains sticky notes to explain each step inside the n8n canvas.*
- Platform
- n8n
- Category
- Customer Support
- Price
- $14.99
- Creator
- Dhruv from Saleshandy
- if
- code
- merge
- webhook
- splitOut
- stickyNote
- httpRequest
- googleSheets
- agent
- lmChatOpenAi
How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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