Automate Support QA Reviews with Intercom, GPT, and Google Sheets

## How it works This workflow automates QA review of Intercom support conversations by: - Triggering on `conversation.admin.closed` events via a webhook - Fetching full conversation data using Intercom API - Structuring and summarizing the conversation into a readable transcript - Using GPT to evaluate: - Response time - Clarity - Tone & behavior - Urgency handling - Ownership & resolution - Logging structured QA scores in a Google Sheet - Providing coaching-style feedback if the rating is 3 or below --- ## Setup steps - Configure your Intercom and OpenAI credentials in n8n - Set up the webhook in Intercom to post on conversation close - Use your OpenAI API key for the GPT-based nodes - Connect your Google Sheet (or replace with another data sink) - Add your own filtering logic for spam/promotional tickets if needed *Note: This workflow contains sticky notes to explain each step inside the n8n canvas.*

n8n
Dhruv from Saleshandy

2 workflows

How it works

This workflow automates QA review of Intercom support conversations by:

  • Triggering on conversation.admin.closed events via a webhook
  • Fetching full conversation data using Intercom API
  • Structuring and summarizing the conversation into a readable transcript
  • Using GPT to evaluate:
    • Response time
    • Clarity
    • Tone & behavior
    • Urgency handling
    • Ownership & resolution
  • Logging structured QA scores in a Google Sheet
  • Providing coaching-style feedback if the rating is 3 or below

Setup steps

  • Configure your Intercom and OpenAI credentials in n8n
  • Set up the webhook in Intercom to post on conversation close
  • Use your OpenAI API key for the GPT-based nodes
  • Connect your Google Sheet (or replace with another data sink)
  • Add your own filtering logic for spam/promotional tickets if needed

Note: This workflow contains sticky notes to explain each step inside the n8n canvas.

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Last updated October 3, 2026
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Tags

if
code
merge
webhook
splitOut
stickyNote
httpRequest
googleSheets
agent
lmChatOpenAi

Support

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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