Automated AI-Driven WhatsApp Support Bot with Google Sheets Ticketing

This n8n workflow creates an intelligent, multi-channel support bot that leverages AI to provide customer service via WhatsApp and a website widget, while automatically generating support tickets in Google Sheets.

This workflow is designed to streamline customer support by integrating AI-powered chatbots with WhatsApp and a website widget. It begins by ingesting and vectorizing data from your website and documents, storing it in Pinecone for efficient retrieval. Users can interact with the bot through a website widget or WhatsApp, receiving instant responses based on the knowledge base. If a query requires human intervention, the bot collects necessary details and creates a support ticket in Google Sheets
Platform
n8n
Category
Customer Support
Price
$24.99
Creator
Finn O'Brien

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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