Automatically Create JIRA Issues from New Zendesk Tickets with Attachments - Make Workflow | Neura Market
Automatically Create JIRA Issues from New Zendesk Tickets with Attachments
This workflow automates the creation of JIRA Cloud Platform issues whenever a new Zendesk ticket is generated, including any attachments. It streamlines task management by ensuring all relevant ticket information is transferred to JIRA.
This workflow is designed to enhance productivity by linking Zendesk and JIRA. When a new ticket is created in Zendesk, the workflow automatically generates a corresponding issue in JIRA. It also handles attachments by linking them to the first comment of the ticket. To ensure proper functionality, disable the secure downloads option in Zendesk's ticket settings under Attachments.
Platform
Make
Category
Customer Support
Price
Free
Creator
Matt Buds
zendesk
jira
attachments
automation
ticketing
How to import this workflow into Make
1Purchase or download the workflow to get the Make blueprint JSON file.
2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
3Reconnect each module to your own app connections when prompted.
4Run the scenario once to verify it, then set your schedule and turn it on.