Automatically Create Linear Issues from Gmail Support Request Messages - n8n Workflow | Neura Market
Automatically Create Linear Issues from Gmail Support Request Messages
### This n8n template watches a Gmail inbox for support messages and creates an equivalent issue item in Linear.
### How it works
- A scheduled trigger fetches recent Gmail messages from the inbox which collects support requests.
- These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing.
- Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority, and summarizes a title and description of the original request.
- Finally, the AI-generated values are used to create an issue in Linear to be actioned.
### How to use
- Ensure the messages fetched are solely support requests; otherwise, you'll need to classify messages before processing them.
- Specify the labels and priorities to use in the system prompt of the AI agent.
### Requirements
- Gmail for incoming support messages
- OpenAI for LLM
- Linear for issue management
### Customizing this workflow
- Consider automating more steps after the issue is created, such as attempting issue resolution or capacity planning.
Platform
n8n
Category
Customer Support
Price
Free
Creator
Jimleuk
gmail
linear
markdown
stickyNote
scheduleTrigger
removeDuplicates
chainLlm
lmChatOpenAi
outputParserStructured
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.