Automatically Create Linear Issues from Gmail Support Requests

This n8n workflow automates the conversion of Gmail support request messages into actionable issues in Linear, streamlining IT and development support processes. It starts with a scheduled trigger that fetches recent emails from a designated Gmail inbox, filters them to process only new support requests, and converts HTML bodies to markdown for better handling.

The core intelligence comes from an OpenAI-powered AI agent that analyzes each message: it generates a concise title and description, assesses priority levels, and applies relevant labels based on customizable system prompts. This triage ensures issues are immediately actionable without manual review, reducing response times significantly.

Finally, the workflow creates fully-formed issues in Linear, complete with summaries, priorities, and labels, ready for team assignment. Benefits include massive time savings for support teams, consistent issue quality, and scalability for high-volume inboxes. Ideal use cases: IT helpdesks handling bug reports, SaaS customer support, or dev teams triaging user feedback.

Requirements include Gmail, OpenAI, and Linear integrations. Customize by refining AI prompts for specific labels/priorities or adding post-creation automations like notifications or auto-assignments.