Automatically Create Zendesk Tickets from Low-Star Refiner Survey Responses - Make Workflow | Neura Market

    Automatically Create Zendesk Tickets from Low-Star Refiner Survey Responses

    This workflow creates a new Zendesk ticket whenever a Refiner survey response receives a low star rating, allowing you to address customer concerns promptly.

    This automation integrates Refiner and Zendesk to ensure that any survey response with a star rating below 5 triggers the creation of a ticket in Zendesk. This allows customer service teams to quickly follow up on potential issues or dissatisfaction. The workflow captures additional survey details, such as NPS score and customer comments, to provide context for the support team.
    Platform
    Make
    Category
    Customer Support
    Price
    Free
    Creator
    BestWorkflows
    • survey
    • zendesk
    • refiner
    • ticket
    • automation
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    How to import this workflow into Make

    1. 1Purchase or download the workflow to get the Make blueprint JSON file.
    2. 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
    3. 3Reconnect each module to your own app connections when prompted.
    4. 4Run the scenario once to verify it, then set your schedule and turn it on.

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