Classify Intercom Messages & Route to ClickUp/Slack with GPT-4o-mini

This workflow streamlines customer support by integrating Intercom webhooks with GPT-4o-mini for intelligent triage. Incoming messages are analyzed to extract category (Support, Product, Sales, Other), sentiment, urgency, tags, and reasoning. It then routes accordingly: creating structured ClickUp tasks for Support and Product requests with priority and metadata, or sending real-time Slack notifications to Sales for leads.

The process begins with a webhook capturing conversation data, followed by AI prompting for classification. A code node structures the output, merging it with customer details for rich task creation. Conditional logic ensures precise routing, minimizing manual intervention.

Benefits include real-time automation, consistent classification, reduced triage time, enriched task data for faster resolutions, and instant Sales alerts. Ideal for enterprises handling high-volume support, it saves hours weekly and improves team efficiency across Support, Product, and Sales.

Use cases: Scaling customer service without added staff, prioritizing urgent tickets, capturing sales opportunities from support chats, and maintaining audit trails via ClickUp.