Multi-Department Telegram Support Bot with Slash Commands & Pinecone

Telegram bot for customer support that routes queries via slash commands (/billing, /tech-support, /return-policy) to department-specific Pinecone knowledge bases, with PostgreSQL state management and Google Drive auto-updates.

This n8n workflow powers a sophisticated Telegram chatbot designed for multi-department customer support. Users interact via intuitive slash commands like /billing for payments, /tech-support for technical issues, and /return-policy for refunds, enabling instant routing to the appropriate support team or knowledge base. The core logic uses a Switch node to parse incoming messages and direct them to specialized paths, ensuring efficient handling without manual intervention. Key integrations incl
Platform
n8n
Category
Communication
Price
$24.99
Creator
Tomas Zielinski

How to import this workflow into n8n

  1. 1Purchase or download the workflow to get the n8n workflow JSON file.
  2. 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
  3. 3Open each node marked with a credential warning and connect your own accounts and API keys.
  4. 4Run the workflow once manually to verify the data flow, then toggle it to Active.

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