PagerDuty: Create, Update & Retrieve Incidents

This n8n workflow demonstrates a complete incident lifecycle management using PagerDuty's API. It starts with a manual trigger to simulate execution. The first PagerDuty node creates a new incident with a predefined title like 'Firewall on Fire', requiring PagerDuty API credentials and service configuration.

Next, the workflow updates the newly created incident via the second PagerDuty node, modifying the title to 'Firewalls on Fire' and potentially other fields using expressions to reference the created incident ID and parameters from prior nodes. Finally, it retrieves the updated incident details using the incident ID, providing a full view of the changes.

Benefits include rapid prototyping of PagerDuty integrations without custom coding, error reduction through n8n's visual interface, and seamless chaining of API operations. It's ideal for IT teams handling on-call rotations, automating repetitive alerting tasks, and integrating with monitoring tools like firewalls or uptime checks. Use cases span DevOps incident response, compliance logging, and training demos for PagerDuty usage, saving hours of manual API calls or scripting.