Route Feedback by Sentiment: Typeform to Notion/Trello via GCP NLP

This n8n workflow captures new Typeform submissions containing customer feedback and name fields. It immediately sends the feedback text to Google Cloud Natural Language API for sentiment analysis, extracting a score from documentSentiment.score. An IF node then routes based on the score: positive (>0) feedback creates a new page in a Notion database with properties like name, feedback, and score, followed by a Slack notification to a channel for team visibility.

For non-positive feedback (≤0), it generates a Trello card in a specified list for prioritized follow-up. Designed for quick setup with placeholder credentials and IDs, this workflow ensures safe sharing and minimal configuration. It excels in review management for Travel & Hospitality businesses handling guest feedback, testimonials, or surveys.

Benefits include automated triage saving hours of manual review, real-time notifications for positives to boost morale, and actionable cards for issues to improve service. Use cases: Hotels routing guest reviews, tour operators triaging complaints, or restaurants managing Yelp-like feedback. Scalable for high-volume forms with robust error handling via n8n's native features.