Support Ticket Analytics Dashboard with ScrapeGraphAI, Sheets & Slack
Automates customer support ticket analysis using AI to categorize, prioritize, and generate insights, storing data in Google Sheets with Slack alerts for real-time monitoring.
This n8n workflow builds a comprehensive analytics dashboard for customer support tickets. It starts with a scheduled trigger to monitor support channels like email, chat, help desks, and social media. ScrapeGraphAI provides AI-powered NLP analysis to categorize tickets, prioritize issues, calculate response times, and compute satisfaction scores automatically.
Processed data is enriched with trends and insights, then appended to a Google Sheets dashboard with predefined columns like timestamp, ticket ID, category, priority, sentiment score, and resolution time. This enables easy visualization, filtering, and reporting without manual effort.
Slack alerts notify teams of critical issues, emerging trends, or SLA breaches. Benefits include time savings on manual analysis, proactive issue detection, improved customer satisfaction, and data-driven optimizations for support teams. Ideal for support managers, CX professionals, and operations leads handling high-volume feedback.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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