Automatically Tag and Comment on Zendesk Tickets for Undelivered Gmail Emails - Make Workflow | Neura Market

    Automatically Tag and Comment on Zendesk Tickets for Undelivered Gmail Emails

    This workflow automatically tags and comments on Zendesk tickets when an email sent from Gmail to a requester is not delivered. It ensures that support teams are promptly notified of communication issues.

    The workflow monitors Gmail for undelivered emails using a specific filter. If an email is not delivered, it extracts the requester's email address, searches for the corresponding Zendesk ticket, and updates the ticket with a comment indicating the delivery failure. This helps maintain accurate records and ensures timely follow-up with the requester.
    Platform
    Make
    Category
    Customer Support
    Price
    Free
    Creator
    QualityWorkflows
    • email
    • zendesk
    • automation
    • gmail
    • support
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    How to import this workflow into Make

    1. 1Purchase or download the workflow to get the Make blueprint JSON file.
    2. 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
    3. 3Reconnect each module to your own app connections when prompted.
    4. 4Run the scenario once to verify it, then set your schedule and turn it on.

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