Automatically Tag and Comment on Zendesk Tickets for Undelivered Gmail Emails
This workflow automatically tags and comments on Zendesk tickets when an email sent from Gmail to a requester is not delivered. It ensures that support teams are promptly notified of communication issues.
The workflow monitors Gmail for undelivered emails using a specific filter. If an email is not delivered, it extracts the requester's email address, searches for the corresponding Zendesk ticket, and updates the ticket with a comment indicating the delivery failure. This helps maintain accurate records and ensures timely follow-up with the requester.
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How to import this workflow into Make
- 1Purchase or download the workflow to get the Make blueprint JSON file.
- 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
- 3Reconnect each module to your own app connections when prompted.
- 4Run the scenario once to verify it, then set your schedule and turn it on.
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