Track Customer NPS Scores Across Platforms with Bright Data and OpenAI

This enterprise workflow tracks customer satisfaction (NPS) scores across review platforms, surveys, and feedback forms. It leverages Bright Data's MCP Client for reliable scraping without blocks, extracts scores and sentiment data, then uses OpenAI's AI agent to analyze trends, identify improvement areas, and generate actionable insights.

Key benefits include time savings by automating manual checks, comprehensive analytics across touchpoints, and proactive identification of satisfaction issues. It integrates seamlessly with Google Sheets for storing scores, reports, and visualizations, enabling data-driven decisions.

Ideal use cases: Monitor customer experience trends for CX teams, pinpoint product features affecting satisfaction for product managers, and prioritize support improvements. Compatible with self-hosted n8n; requires Bright Data, OpenAI, and Google Sheets credentials.