Update Freshdesk Tickets with COVID-19 Stats Based on Requester's Location - Make Workflow | Neura Market
Update Freshdesk Tickets with COVID-19 Stats Based on Requester's Location
Automatically update Freshdesk ticket fields with current COVID-19 statistics for the requester's specified location, ensuring up-to-date information is available for support teams.
This workflow integrates Freshdesk with a COVID-19 data source to enhance ticket information. When a new ticket is submitted, it retrieves the latest COVID-19 statistics for the specified country, province, or county. If the location data is missing or incorrect, a notification is sent via Slack. The workflow then updates the ticket with the number of confirmed cases, growth rate, and a comparison metric, aiding support teams in understanding the impact of COVID-19 on the requester's area.
Platform
Make
Category
Customer Support
Price
Free
Creator
Bryce Yu
freshdesk
covid19
ticketing
automation
slack
How to import this workflow into Make
1Purchase or download the workflow to get the Make blueprint JSON file.
2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
3Reconnect each module to your own app connections when prompted.
4Run the scenario once to verify it, then set your schedule and turn it on.