Update Freshdesk Tickets with COVID-19 Stats Based on Requester's Location
Automatically update Freshdesk ticket fields with current COVID-19 statistics for the requester's specified location, ensuring up-to-date information is available for support teams.
This workflow integrates Freshdesk with a COVID-19 data source to enhance ticket information. When a new ticket is submitted, it retrieves the latest COVID-19 statistics for the specified country, province, or county. If the location data is missing or incorrect, a notification is sent via Slack. The workflow then updates the ticket with the number of confirmed cases, growth rate, and a comparison metric, aiding support teams in understanding the impact of COVID-19 on the requester's area.
- Platform
- Make
- Category
- Customer Support
- Price
- $4.99
- Creator
- Clara Sokolov
- freshdesk
- covid19
- ticketing
- automation
- slack
How to import this workflow into Make
- 1Purchase or download the workflow to get the Make blueprint JSON file.
- 2In Make, create a new scenario, click the three-dots menu, and choose "Import Blueprint".
- 3Reconnect each module to your own app connections when prompted.
- 4Run the scenario once to verify it, then set your schedule and turn it on.
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