Wix Chat Auto-Responder with OpenAI GPT and Email Fallback
Automates intelligent Wix Chat responses using OpenAI GPT-4, with human response throttling and email fallback alerts for support staff.
This n8n workflow connects Wix Chat API to OpenAI for automated, context-aware customer replies, only activating if no human has responded in 12 hours. It detects member vs. anonymous visitors, retrieves chat history, generates responses with GPT-4, splits long messages to fit API limits, and sends email alerts if AI deems it inappropriate to reply.
Ideal for solopreneurs, agencies, and support teams, it reduces response times, handles routine queries 24/7, and ensures seamless handoff to humans. Modular design allows extensions to CRM, Slack, or SMS.
Benefits include cost savings on support staff, improved customer satisfaction via instant AI replies, and customizable logic for business rules. Requires Wix credentials, OpenAI key, and SMTP setup for full functionality.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
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How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
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