Auto-Create JIRA Issues from Outlook Support Emails

This n8n workflow automates the conversion of support emails from an Outlook shared inbox into actionable JIRA issues. It starts with a scheduled trigger that fetches recent messages, filters out previously processed ones, and converts HTML bodies to markdown for better handling. An AI agent then analyzes each request, generating a concise title, description, priority level, and relevant labels based on the content.

The workflow streamlines support ticket management by eliminating manual data entry, ensuring no requests are missed, and providing consistent triage through AI. It's ideal for IT teams, dev support, or customer service handling bug reports and requests via email.

Benefits include significant time savings, improved response times, and scalable processing without additional staff. Customize the AI prompt for specific labels/priorities, and extend it post-creation for notifications or auto-resolutions. Requires Outlook, OpenAI, and JIRA credentials.