Handling Appointment Leads and Follow-Up with Twilio, Cal.com, and AI - n8n Workflow | Neura Market
Handling Appointment Leads and Follow-Up with Twilio, Cal.com, and AI
This n8n workflow builds an appointment scheduling AI agent which can:
- Take enquiries from prospective customers and help them book an appointment by checking appointment availability.
- Where no appointment is booked, the Agent is able to send follow-up messages to re-engage leads.
- After an appointment is booked, the agent is able to reschedule or even cancel the booking for the user without human intervention.
For small outfits, this workflow could contribute the necessary manpower required to increase business sales.
The sample Airtable can be found here: https://airtable.com/appO2nHi9XPuGrjN/shroSF2yjf87XAox
**2024-10-22** Updated to Cal.com API v2.
## How it works
- The customer sends an enquiry via SMS to trigger our workflow. For this trigger, we'll use a Twilio webhook.
- The prospective or existing customer's number is logged in an Airtable Base which we'll be using to track all our enquiries.
- Next, the message is sent to our AI Agent who can reply to the user and decide if an appointment booking can be made. The reply is made via SMS using Twilio.
- A scheduled trigger which runs every day, checks our chat logs for a list of prospective customers who have yet to book an appointment but still show interest.
- This list is sent to our AI Agent to formulate a personalized follow-up message to each lead and ask them if they want to continue with the booking.
- The follow-up interaction is logged so as to not send too many messages to the customer.
## Requirements
- A Twilio account to receive customer messages.
- An Airtable account and Base to use as our datastore for enquiries.
- Cal.com account to use as our scheduling service.
- OpenAI account for our AI model.
## Customizing this workflow
Not using Airtable? Swap this out for your CRM of choice such as HubSpot or your own service.
Not using Cal.com? Swap this out for API-enabled services such as Acuity Scheduling or your own service.
Platform
n8n
Category
Communication
Price
Free
Creator
Jimleuk
switch
twilio
airtable
stickyNote
twilioTrigger
agent
scheduleTrigger
chainLlm
lmChatOpenAi
toolHttpRequest
How to import this workflow into n8n
1Purchase or download the workflow to get the n8n workflow JSON file.
2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
3Open each node marked with a credential warning and connect your own accounts and API keys.
4Run the workflow once manually to verify the data flow, then toggle it to Active.