Sync Dialpad Calls to Syncro Ticket Timers

This workflow triggers on a webhook from Dialpad after a call ends, capturing start/end times, contact name, and phone number. It looks up the corresponding Syncro ticket ID in a Google Sheets lookup table using the call_id, then updates the ticket's timer with precise call duration and adds a note with customer details. If no match is found, it skips the update.

Ideal for MSPs and support teams using Syncro and Dialpad, it eliminates manual timer logging, ensuring accurate billable time tracking and seamless integration between telephony and ticketing systems. Benefits include reduced errors, time savings on admin tasks, and better compliance with time-tracking requirements.

Use cases: Automate call logging for customer support tickets, track billable hours precisely in Syncro, integrate with existing Google Sheets for ticket-call mapping, and scale for high-volume call centers. Part of MSP collections for streamlined operations.