Sync Shopify Orders with Zendesk Tickets
This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets. ## Prerequisites - Shopify account and [Shopify credentials](https://docs.n8n.io/integrations/builtin/credentials/shopify/) - Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) ## How it works 1. Shopify trigger starts the workflow whenever an order is updated. 2. Zendesk node finds if the order already exists and has a ticket assigned. 3. Set node keeps and passes only the ticket ID. 4. Merge by Key node combines the Shopify order data with the Zendesk ticket data. 5. If node splits the workflow conditionally, checks if the ticket already exists or not. 6. If the order is new, Zendesk node creates a new ticket for the order.
This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets.
Prerequisites
- Shopify account and Shopify credentials
- Zendesk account and Zendesk credentials
How it works
- Shopify trigger starts the workflow whenever an order is updated.
- Zendesk node finds if the order already exists and has a ticket assigned.
- Set node keeps and passes only the ticket ID.
- Merge by Key node combines the Shopify order data with the Zendesk ticket data.
- If node splits the workflow conditionally, checks if the ticket already exists or not.
- If the order is new, Zendesk node creates a new ticket for the order.
New buyers can create an account from the cart to unlock a controlled $10 first-purchase credit on eligible orders of $25+.
Secure checkout powered by Stripe
Support
How to import this workflow into n8n
- 1Purchase or download the workflow to get the n8n workflow JSON file.
- 2In your n8n instance, open Workflows and choose "Import from File" (or paste the JSON with Ctrl+V on the canvas).
- 3Open each node marked with a credential warning and connect your own accounts and API keys.
- 4Run the workflow once manually to verify the data flow, then toggle it to Active.
Related Customer Support workflows
- Automate Multilingual Customer Support with AI Voice Agent and Calendar Integration$9.99
- Automate Multichannel Customer Support with AI in Chatwoot$9.99
- Automate Customer Support on WhatsApp Using Google Docs and AI$9.99
- Automate Daily Jira Ticket Summaries with AI and Email Delivery$14.99
- Automate Facebook Comment Responses with AI and Notion Integration$14.99
- AI Customer Support Assistant: WhatsApp Ready, Works for Any Business$9.99
More from Michael Green
Need this deployed? We'll set it up for you.
Our automation experts deploy this workflow in your stack, connect your accounts, and verify it works — or build a custom solution from scratch.