Customer Support Workflows
Help desk and support tools
Automate Google My Business Review Monitoring and Response Logging with ChatGPT
Effortlessly monitor Google My Business reviews, log them in Google Sheets, and generate AI-powered responses using ChatGPT to enhance customer engagement.
Make$4.99WhatsApp OpenAI Chatbot with Postgres Memory & API Calls
Intelligent WhatsApp chatbot using OpenAI Assistant for customer support and sales, with Postgres memory for context and flexible API integrations.
n8n$24.99Toggl Trigger: Get New Time Entries
Automates workflows by triggering on new time entries from Toggl, perfect for tracking productivity and integrating with other tools.
n8n$3.99Automate Help Scout Conversations from Wufoo Form Submissions
Automatically create Help Scout conversations from new Wufoo form entries. If a respondent's data is not present in Help Scout, a new customer profile is created.
Make$3.99Automatically Create Zendesk Tickets from Private Slack Channel Messages
This workflow automatically converts messages from a private Slack channel into Zendesk support tickets, streamlining your customer support process.
MakeFreeAutomatically Create Teamwork Desk Tickets from New Trello Cards
This workflow automates the process of creating Teamwork Desk tickets whenever a new Trello card is added. It matches the Trello list name with customer emails in Teamwork Desk to ensure tickets are created for the correct customers.
Make$4.99Automate Positive Feedback Management with Typeform, Notion, and Slack
This workflow automates the process of analyzing and managing user feedback. Positive feedback is stored in Notion and shared on Slack, while negative feedback is tracked in Trello.
n8n$4.99Create Zendesk tickets for new Google Sheets entries
This Zap automates the process of creating a new Zendesk ticket whenever a new row is added to a Google Sheets spreadsheet. This integration ensures that your support team is immediately notified of new entries, allowing for quicker response times and improved customer service. By streamlining the workflow between Google Sheets and Zendesk, you can enhance your team's efficiency and ensure that no important requests are overlooked.
Zapier$2.99Create Unique Jira Tickets from Splunk Alerts
The workflow is an automated process designed for incident management and tracking, specifically by integrating Splunk alerts with a Jira ticketing system using n8n. The initial step in the workflow is a Webhook Trigger, which is set up to receive POST requests with data from Splunk to initiate the workflow. Once the workflow is triggered, the Set Host Name node cleans up the hostname received from Splunk, ensuring that it is alphanumeric for consistency and security purposes. Subsequently, the Search Ticket node interacts with Jira through a Jira Query Language (JQL) request to locate any existing issues that match the sanitized hostname. The workflow splits at the IF Ticket Not Exists node, which checks for the presence of a key indicating a matching issue. If an issue exists, the workflow proceeds to add a comment to the identified issue, and if not, it creates a new Jira issue. At the false path, the Add Ticket Comment node appends a new comment to the existing Jira issue, encapsulating details from the Splunk alert, such as the timestamp and the alert description.
n8n$9.99Assign Zammad Users to Organizations Based on Email Domain
This n8n workflow automates the assignment of existing users to organizations in Zammad based on their email domains, utilizing Zammad's domain-based assignment feature. ## Use Case Automate the post-hoc assignment of existing users to organizations in Zammad by leveraging their email domains. This ensures efficient management of user-organization relationships using Zammad's domain-based assignment feature. ## Requirements - An active Zammad account with API access. - Existing users and organizations in Zammad with proper email and domain configurations. - Zammad organizations must have domain-based assignment enabled. ## Credentials - Set up your Zammad API credentials in n8n to allow the workflow to interact with your Zammad instance securely. If you have found an error or have any suggestions, please report them here on [GitHub](GitHub).
n8n$4.99Automate Zendesk Ticket Assignment to Pipedrive Contacts
This workflow automates the process of assigning Zendesk tickets to Pipedrive contacts, ensuring efficient task management. It runs every 5 minutes to check for new tickets and assigns them to the appropriate Pipedrive contact.
n8n$14.99Automate Taxi Booking Cancellations and Notifications
This workflow automates the management of taxi bookings by cancelling expired bookings and notifying users. It checks for outstanding bookings every 5 minutes, updates their status, deletes calendar events, and sends multi-language notifications.
n8n$9.99ChatGPT SNS Customer Service Agent
This flow creates an SMS customer service agent powered by ChatGPT. It incorporates memory of the chat history and its contextualized to the business.
ActivepiecesFreeCreate tickets on Zendesk from new issues on JIRA
This integration watches JIRA for new issues, automatically retrieves it and creates tickets on Zendesk.
MakeFreeAdd or update your tickets from Zammad to a Google Sheets spreadsheet
Every time there is a new ticket in Zammad, Make will automatically add a new row in your Google Sheets spreadsheet. The template uses this [example spreadsheet](https://goo.gl/7E9jjY).
Make$3.99Create tickets on Zendesk from messages received in a public Slack channel
This integration retrieves messages from a public Slack channel and creates tickets from it on Zendesk.
MakeFreeSend Delighted surveys from new rows in Google Sheets spreadsheet
This template periodically checks for new rows in a Google Sheets spreadsheet and uses the retrieved information to trigger sending of Delighted surveys. The template is using [this sample](https://docs.google.com/spreadsheets/d/10w9BPRVaVdAVWgtRpZYvF-KRqUo8cNVLnZljU-s--cs/edit#gid=0) to check for new email recipients of your Delighted surveys. You should make a copy of it before configuring the template. The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template.
Make$2.99Automatically Add New LiveChat Users to Mailchimp Mailing List
Seamlessly integrate LiveChat with Mailchimp by automatically adding or updating subscribers in your mailing list whenever a new chat is initiated.
MakeFreeAutomated Customer Support System with Gmail, GPT-4 & Vector Knowledge Base
Transform your customer support with this intelligent Gmail-based automation system that combines AI analysis, vector knowledge bases, and smart escalation workflows. This comprehensive solution automatically processes incoming support emails, provides contextual responses using your knowledge base, and seamlessly escalates complex issues to human agents. **Key Features** - **Advanced AI Analysis** GPT-4 powered email categorization (technical, billing, general, complaint) Automatic priority assignment (high, medium, low) with SLA tracking Smart escalation detection based on complexity and customer sentiment Context-aware responses using vector knowledge base integration - **Gmail Integration** Real-time email monitoring with unread message triggers Automatic reply generation and sending Thread history analysis for contextual conversations Smart labeling system for automated organization Reply detection to prevent infinite loops - **Knowledge Base Integration** Qdrant vector store for semantic search capabilities Mistral Cloud embeddings for accurate content matching Tool-based knowledge retrieval during AI analysis Contextual responses based on your support documentation - **Comprehensive Tracking** Google Sheets logging with detailed ticket information SLA tracking with automatic due date calculation Priority-based response time management Complete conversation history preservation - **Team Notifications** Telegram alerts for escalated tickets Status updates with priority indicators Rich formatting with emojis and structured messages Real-time team coordination **Workflow Components** Core Processing Flow: Gmail Trigger monitors incoming emails Email filtering prevents reply loops and internal processing Data extraction captures customer information Thread history analysis for reply context AI agent analyzes with knowledge base access Smart routing based on escalation needs Automated responses or human escalation Comprehensive logging and notifications **Advanced Features:** Conversation context preservation Multi-source knowledge base queries Structured JSON output parsing Dynamic SLA assignment Conditional escalation workflows **Required Integrations APIs & Services:** Gmail OAuth2 (email processing) OpenAI GPT-4 (AI analysis) Qdrant (vector knowledge base) Mistral Cloud (embeddings) Google Sheets (logging) Telegram Bot (notifications) **Setup Requirements:** Gmail account with API access OpenAI API key Qdrant vector database Mistral Cloud account Google Sheets document Telegram bot token **Use Cases Perfect for:** SaaS companies with high support volume E-commerce businesses needing 24/7 support Service providers requiring categorized ticket handling Teams wanting to reduce response times Organizations needing SLA compliance tracking **Industries:** Software & Technology E-commerce & Retail Financial Services Healthcare & Medical Education & Training **Business Benefits Efficiency Gains:** 80% reduction in manual email processing Instant response to common inquiries Automatic priority and SLA assignment Reduced human agent workload **Quality Improvements:** Consistent response quality Knowledge base-powered accuracy Context-aware conversation handling Professional tone maintenance **Operational Excellence:** Complete audit trail in Google Sheets Real-time team notifications Escalation workflow automation Performance metrics tracking **Technical Specifications Node Types Used:** Gmail Trigger & Actions (5 nodes) LangChain AI Agent (2 nodes) Vector Store Integration (2 nodes) Data Processing (6 nodes) Conditional Logic (2 nodes) Notification Systems (1 node) **Data Flow:** Input: Gmail unread emails Processing: AI analysis with knowledge base Output: Automated replies or escalations Logging: Google Sheets with full details Notifications: Telegram status updates **Installation & Setup Quick Start:** Import workflow JSON Configure Gmail OAuth2 credentials Set up OpenAI API connection Connect Qdrant vector database Configure Google Sheets logging Set Telegram bot notifications Test with sample emails **Customization Options:** Modify AI prompts for your business Adjust escalation criteria Customize response templates Configure SLA timeframes Add additional knowledge sources
n8n$24.99Create Teamwork Desk Customers from Webhook Data Using Clearbit
Automatically create new customers in Teamwork Desk by leveraging data from custom webhooks and enriching it with Clearbit insights.
Make$3.99Creates Freshservice ticket from new Pingdom alert
This Make workflow automatically creates a Freshservice ticket whenever a new alert is triggered in Pingdom. It eliminates manual entry and ensures IT teams can promptly track and resolve monitoring incidents without switching platforms.
Make$2.99Generate LinkedIn Posts from Web Pages with GPT-4 & Human Review
Transforms web pages into engaging LinkedIn posts using AI scraping, GPT-4 generation, and Slack-based human review for approvals and revisions.
n8n$24.99Comparing Datasets with Compare Datasets Node
Demonstrates comparing two fruit datasets by 'fruit' field to identify color differences using n8n's Compare Datasets node.
n8n$5.99Natural Language Todoist Task Manager with GPT-4o
Transform casual natural language requests into organized Todoist tasks using GPT-4o. Automates task creation, updates, priorities, and projects with zero code.
n8n$19.99
Related categories
Custom AI Systems & Services
Our team of experienced AI builders will help build custom AI systems, workflows, and solutions.
Request Custom Work