Customer Support Workflows
Help desk and support tools
Automate Problem Creation in SolarWinds from Google Forms Responses
Automatically create a new problem in SolarWinds Service Desk whenever a new response is submitted in Google Forms, ensuring efficient issue tracking and management.
Make$2.99Multimodal Telegram AI Assistant with OpenAI, SERP & Vector Store
Transforms Telegram bot into J.A.R.V.I.S., a multimodal AI handling text, voice, images, docs with web search, scraping, and vector store for smart responses.
n8n$24.99Automate Delighted Survey Distribution for New BambooHR Employees
Automatically send Delighted surveys to new employees added in BambooHR to gather feedback and improve onboarding experiences.
MakeFreePush Dialpad Call Information to Syncro
This workflow takes Dialpad call information for an answered call and pushes it into Syncro as either a ticket or an update to an existing ticket. You will need to have a workflow for each technician at this time. It also saves call/ticket information to a Google Sheet to be queried by the dialpad_to_syncro_timer.json workflow. This will match to inbound and outbound calls, so if that's not desired, you need to add in an IF to only proceed on either inbound or outbound calls. > This workflow is part of an MSP collection. The original can be found here: https://github.com/bionemesis/n8nsyncro
n8n$14.99Automatically Create Zendesk Tickets for Yodel.io Call Events
This workflow automates the creation of Zendesk tickets for every finished or missed call in Yodel.io, ensuring no customer interaction is overlooked.
Make$2.99Indeed Company Scraper & AI Summarizer with Airtable & Gemini
Automates extraction of Indeed company profiles via Bright Data, AI summarization with Google Gemini, Airtable storage, and webhook forwarding for recruiters and analysts.
n8n$24.99Create Zendesk Sunshine profiles from new Microsoft 365 Excel worksheet rows
Every time a row is added in your Microsoft 365 Excel, Make will create a Zendesk Sunshine profile of it. We have created a (sample worksheet)[https://dnu-my.sharepoint.com/:x:/g/personal/ivanov_d_donnu_edu_ua1/EY3Ao8tUQaJAt-IoSI480NEBtf9jVLZ5sVosSFaMlF5kw?e=ygbi3] for you to use it as a reference.
Make$2.99Automate Jira Ticket Creation from New Invision Community Topics
This workflow automatically creates a new ticket in Jira for each new topic posted in an Invision Community forum, ensuring timely tracking and management of community discussions.
Make$2.99Daily Gmail Email Analysis & GPT-4o Summary
Automates daily Gmail email fetching, AI analysis with GPT-4o, and delivery of actionable summaries to stay on top of conversations and leads.
n8n$14.99Sync Zendesk Tickets with HubSpot Contacts Every 5 Minutes
This workflow automatically synchronizes Zendesk tickets with HubSpot contacts every 5 minutes, ensuring your customer data is always up-to-date.
n8n$9.99Generate Prospect Research & Connection Strategy Reports with Claude AI
Automates deep prospect research using Claude AI and a multi-tool agent to analyze profiles, uncover connections, and generate actionable HTML reports for effective outreach.
n8n$24.99Automate LiveAgent Ticket Creation from New Reddit Comments
Automatically generate LiveAgent tickets for each new comment posted on a specified subreddit, streamlining your customer support workflow.
MakeFreeAuto-Categorize Gmail Emails with AI & Send Prioritized Slack Alerts
Automatically categorizes unread Gmail emails using OpenAI for topic, priority, and summary, then routes prioritized alerts to specific Slack channels.
n8n$22.99Automate User Feedback Analysis and Insight Creation in Notion with GPT-4
This n8n workflow automates the analysis of user feedback using GPT-4, categorizes it by sentiment, and updates Notion databases with insights. It streamlines the process of organizing qualitative feedback and linking it to actionable insights.
n8n$24.99Automatically Create Trello Cards for New SupportBee Tickets
Streamline your support workflow by automatically generating Trello cards for each new ticket created in SupportBee. This integration ensures that your team can manage and track support tasks efficiently.
Make$2.99Automate AI-Powered Customer Support with Gmail, Slack, and Google Sheets
Enhance your customer support operations with AI-driven automation, integrating Gmail, Slack, and Google Sheets for efficient inquiry handling and escalation.
n8n$14.99Automate Shopify Review Management with AI and Multi-Platform Integration
This workflow automates the monitoring and response to Shopify reviews using AI for sentiment analysis and integrates with Slack, Trello, and Google Sheets for efficient feedback management.
n8n$9.99Retrieve All Mailboxes from Help Scout
This n8n workflow uses a manual trigger to fetch all mailboxes from Help Scout. It pulls the full list of mailboxes when you run it, making the data available for downstream actions—like logging, analysis, or syncing with other apps. Help desk teams and workflow builders can use this as a starting point to automate mailbox management tasks without manual data entry.
n8n$2.99Automate Internal Helpdesk Responses in Slack with AI and Email Escalation
Transform your Slack workspace into an AI-powered helpdesk that efficiently handles employee inquiries using internal documentation and escalates unanswered questions via email.
n8n$14.99Sync Zendesk Knowledge Base Articles to Airtable with Markdown Conversion
## Who is it for - Customer service or support teams who want to use their Zendesk articles in other tools. - Content/Knowledge managers consolidating or migrating knowledge bases. - Ops/automation specialists who want Markdown versions of articles (could be adapted to Notion, Google Sheets, or any Markdown-friendly system). ## How to get started - Download the template and install it on your instance. - Set Zendesk and Airtable credentials. - Modify the Zendesk base_url and Airtable's table and base. - Run the workflow once manually to get your existing articles. - Finally, modify the Schedule trigger (by default it runs every 30 days) and activate the workflow. ## Prerequisites - **Airtable base** set up using [this template](https://airtable.com/apptzJnbB6FphIprO/shrA6AhkoggrRn5). It includes the fields `Title`, `Content`, `URL`, and `Article ID`. - **Zendesk account** with API access (read permissions for help center articles). - **Zendesk API credentials** (see instructions below). - **Airtable API credentials** (see instructions below). ## Getting Your Credentials **Airtable:** 1. [Sign up or log in to Airtable](https://airtable.com/). 2. Go to [your account settings](https://airtable.com/account) and generate a **Personal Access Token** (recommended scopes: `data.records:read`, `data.records:write`). 3. In n8n, create new Airtable credentials using this token. **Zendesk:** 1. Log in to your Zendesk dashboard. 2. Go to **Admin Center > Apps and Integrations > Zendesk API**. 3. Enable **Token Access**, and create an API token. 4. In n8n, add Zendesk credentials with your Zendesk domain, email, and the API token. ## How it works ### 1. **Triggers** - **Manual:** For first setup, use the Manual trigger to fetch **all** existing articles. - **Scheduled:** Automatically runs every N days to fetch **only new or updated** articles since the last run. ### 2. **Fetch Articles from Zendesk** - Calls the Zendesk Help Center API, using pagination to handle large volumes. ### 3. **Extract and Prepare Data** - Splits out each article, then collects fields: `id`, `url`, `title`, and `body`. - Converts the article body from HTML to Markdown (for portability and easier reuse). ### 4. **Upsert Into Airtable** - Inserts new articles, or updates existing ones (using `Article ID` as the unique key). - Fields stored: **Title**, **Content** (Markdown), **URL**, **Article ID**. ## Airtable Template - Use [this Airtable template](https://airtable.com/apptzJnbB6FphIprO/shrA6AhkoggrRn5) as your starting point. - Make sure the table has columns: **Title**, **Content**, **URL**, **Article ID**. You can add more depending on your needs. ## Example Use Cases - Migrating Zendesk articles to another knowledge base. - Building an internal knowledge hub in Airtable or Notion. - Creating Markdown backups for compliance or versioning. ## Service If you need help implementing the template or modifying it, [just reach out](mailto:hello@agentstudio.io?subject=Store%20Zendesk%20KB%20Articles).
n8n$14.99Sync Shopify Orders with Your Zendesk Contacts
This workflow automatically syncs Shopify orders with your Zendesk contacts. Using this workflow, the Shopify email ID, phone number ID, and order information will be added or updated to Zendesk contacts. ## Prerequisites - Shopify account and [Shopify credentials](https://docs.n8n.io/integrations/builtin/credentials/shopify/) - Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) ## How it works 1. Shopify trigger starts the workflow whenever a customer's data is updated. 2. Zendesk Node then searches for the contact by email address. 3. Set node keeps only the UserId and email of the contact. 4. Merge by Key node combines the Shopify and Zendesk data. 5. If node splits the workflow conditionally, checking if the contact already exists or not. 6. If the user exists, Zendesk node updates its contact data. 7. If the user does not exist, Zendesk node creates a new contact.
n8n$9.99"Automated Email Sorting & Drafting for Customer Support - with AI"
# Automated Email Sorting & FAQ Reply Assistant (n8n + Gemini AI) ## Overview This **n8n workflow** automates email triage and FAQ responses using **Google Sheets** and **Gemini AI**. It's designed to: - Automatically **sort incoming emails** into categories (e.g., FAQ, Billing, Tech Support). - **Draft polite, relevant replies** for FAQ emails using **AI**, grounded in your pre-approved content. - Maintain a **human-in-the-loop** process by saving responses as Gmail drafts for manual review. Perfect for startups or teams seeking to reduce support workload while ensuring consistent, helpful responses. --- ## Pre-conditions / Requirements Before using this workflow, make sure you have: - A **Google account** with access to: - Gmail (with custom labels like `FAQ-Waiting`, `FAQ-Draft`) - Google Sheets (used as your FAQ source) - A **Gemini API key** (to generate AI replies) - A **dedicated Gmail label** to collect emails needing draft replies (e.g., `FAQ-Waiting`) - A **dedicated Gmail label** to store drafted replies for manual sending (e.g., `FAQ-Draft`) - A **Google Sheet with two columns**: - `Question` - common user inquiries - `Answer` - the matching, approved reply text --- ## How It Works 1. **Trigger** - Scheduled workflow run (e.g., every 15 minutes) 2. **Fetch Emails** - Grabs Gmail messages under a specific label like `FAQ-Waiting` 3. **Process & Clean** - Loops through each email - Cleans content (removes signatures/HTML) - Sends it to Gemini AI 4. **AI Reply Drafting** - AI matches email intent against your FAQ from Google Sheets - Generates a **friendly, accurate draft reply**, grounded **only** in your predefined Q&A 5. **Update Gmail** - Removes `FAQ-Waiting` label - Adds `FAQ-Draft` label - Saves draft reply in Gmail for manual review and sending 6. **Fallback Routing** - If email doesn't match FAQ criteria, it follows a `FALSE` path - You can implement further logic here (e.g., route to Billing, escalate to a human agent, log as feedback) --- ## Setup Instructions 1. **Connect Gmail + Google Sheets + Gemini AI** - Set up credentials in n8n for Gmail, Google Sheets, and Gemini AI 2. **Prepare Labels in Gmail** - Create: `FAQ-Waiting` (input folder), `FAQ-Draft` (drafts ready to send) - Optionally, create other labels (e.g., `Billing`, `Tech Support`) 3. **Build your FAQ Sheet** - Create a new Google Sheet with: - Column A: `Question` - Column B: `Answer` - Add rows with typical user questions and the matching replies 4. **Configure AI Agent** - In the **AI agent node**, edit the prompt to fit your tone of voice (friendly, professional, concise, etc.) - Ensure the AI is instructed to only use answers from the sheet, and not hallucinate 5. **Adjust Schedule** - Modify the trigger interval to match your needs (e.g., every X minutes) --- ## Customization Tips - **Custom Prompts**: Tailor the Gemini AI prompt in the node to change tone, length, or structure of replies - **Add New Categories**: Use the `FALSE` path in the `IF` node to handle non-FAQ emails (e.g., route to Billing, escalate to human agent, log feedback) - **Multiple Sheets**: You can expand the system by using different sheets for different topics - **Tone Matching**: Adjust AI output by providing sample reply templates or tone instructions directly in the AI node --- ## Use Cases - SaaS startups triaging customer support - Solo founders who want consistent replies with minimal effort - Teams managing growing inbox volumes while maintaining quality support ---
n8n$24.99Deploy a Comprehensive Freshdesk MCP Server for AI Integration
Set up a fully functional MCP server to handle all Freshdesk operations with AI agent integration, requiring no configuration.
n8n$9.99Automate Wix Answers Ticket Creation from Chatfuel Conversations
Automatically generate Wix Answers tickets for every new conversation initiated in a specific Chatfuel block, streamlining your customer support process.
Make$2.99
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