Customer Support Workflows
Help desk and support tools
Automated Customer Service Ticket Creation & Notifications with Asana & WhatsApp
## How it works: This workflow automates your customer service with built-in notifications for your users and ticket creation with Asana. If a user submits a form, they get sent a confirmation message via WhatsApp, and a task is opened in Asana with their request in it. ## Setup: - You need to add your credentials to the **WhatsApp Business Cloud** node. - You need to add your credentials to the **Asana** node. - Replace the placeholders with the correct phone number, ID, and so on. - Change the confirmation message to your liking. ## Optional Changes: - You could extend this workflow to update your user on the progress of the ticket in Asana. - You can change the messaging from WhatsApp to Email. - You can change the form submission service from n8n-native to Typeform or similar. - You can change the task management software from Asana to the one you use. [**Click here to find a blog post with additional information.**](https://n8n-automation.com/2024/04/24/optimizing-customer-service-a-guide-to-automating-ticket-creation-notifications-with-asana-whatsapp-business-cloud/)
n8n$4.99AI-Driven Support Ticket Management with Gmail, OpenAI, and Trello
Streamline your customer support process with this AI-powered workflow that automatically manages support tickets from email to resolution, enhancing efficiency and response times.
n8n$9.99Manually Create Freshdesk Tickets with n8n
This n8n workflow uses a manual trigger to let you quickly create Freshdesk tickets on demand. When triggered, it prompts for ticket details and sends them to Freshdesk, streamlining support ticket creation without leaving your automation dashboard. Ideal for support teams who need ad-hoc ticket entry.
n8n$2.99Create Ticket for Specific Customer Messages in Telegram
This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.
n8n$4.99Automate Customer Support Ticketing with Slack, Linear, and AI
Streamline your customer support process by automatically generating and managing support tickets using Slack, Linear, and AI tools. This workflow helps small support teams efficiently handle customer inquiries without extensive onboarding.
n8n$14.99Automate Product Feedback Collection and Trello Ticket Creation
Streamline the process of gathering product feedback via Typeform and manage it efficiently by storing data in Airtable and creating Trello tickets for high-priority feedback.
n8n$4.99Automate Zendesk Support Updates with Webhooks
Set this n8n workflow to listen for Zendesk webhooks and automatically process support ticket updates as they happen. When a ticket is created or changed, it triggers the workflow, letting you forward the data to other tools, log changes, or send alerts. Ideal for support teams who need instant visibility into ticket activity without manual polling.
n8n$2.99Sync Shopify Orders with Zendesk Tickets
This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets. ## Prerequisites - Shopify account and [Shopify credentials](https://docs.n8n.io/integrations/builtin/credentials/shopify/) - Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) ## How it works 1. Shopify trigger starts the workflow whenever an order is updated. 2. Zendesk node finds if the order already exists and has a ticket assigned. 3. Set node keeps and passes only the ticket ID. 4. Merge by Key node combines the Shopify order data with the Zendesk ticket data. 5. If node splits the workflow conditionally, checks if the ticket already exists or not. 6. If the order is new, Zendesk node creates a new ticket for the order.
n8n$4.99Sync Zendesk Tickets to Pipedrive Contact Owners
This workflow syncs Zendesk tickets to Pipedrive contact owners. This workflow is triggered every day at 09:00 with Zendesk collecting all the tickets updated after the last execution timestamp and updating them according to Pipedrive contacts. It also adds Zendesk comments to the tickets as notes in Pipedrive. ## Prerequisites - Pipedrive account and [Pipedrive credentials](https://docs.n8n.io/integrations/builtin/credentials/pipedrive/) - Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email. ## How it works 1. Cron node triggers the workflow every day at 09:00. 2. Zendesk node collects all the tickets updated after the last execution timestamp. 3. If node checks if the channel in the ticket is an email, and if so, it continues the workflow. 4. The Item Lists node removes duplicates to make search efficient. 5. Pipedrive node searches persons by email. 6. Set node renames and keeps only needed fields (email & person id). 7. Merge by key node adds the Pipedrive contact id to Zendesk tickets. 8. The HTTP Request node gets Zendesk comments for tickets and the Merge node adds them to tickets. 9. Split node adds nodes in batches with each iteration. 11. Item list node splits comments into separate items. 12. Pipedrive node adds comment as notes. 13. If node checks if the data processing is done and if not, goes back to the Split node. The Function Item node sets the new last execution timestamp.
n8n$14.99Automate Zendesk and HubSpot Company Data Synchronization
This workflow seamlessly synchronizes company data between Zendesk and HubSpot every 5 minutes, ensuring your records are always up-to-date. It updates existing organizations or creates new ones in Zendesk based on changes in HubSpot.
n8n$9.99Fix & Resend Guest Order Emails in Magento 2 via REST API
Automates correcting guest customer email typos in Magento 2 orders and resending confirmation emails via REST API, saving support teams time without admin panel access.
n8n$16.99Automatically Update Freshdesk Contacts with Phone Numbers from CompanyHub
This workflow automatically updates Freshdesk contacts with missing phone numbers by retrieving them from CompanyHub whenever a new ticket is created.
Make$4.99Automate GitHub Issue Creation and Comment Sync from Zendesk Tickets
Automatically create GitHub issues from new Zendesk tickets and synchronize comments between the two platforms to ensure seamless communication and tracking.
n8n$4.99Automate Daily Zammad Ticket Updates to Zulip for Standups
Automatically fetch Zammad tickets every weekday at 08:30 and send a summary to the Zulip customer support stream for daily standups.
n8n$4.99Automate Ticket Creation in Zoho Desk from Typeform Submissions
Automatically create a new ticket in Zoho Desk for every new response submitted via Typeform, ensuring efficient customer support management.
Make$3.99Sync Dialpad Call Data to Syncro as Ticket Timer Updates
Automatically update Syncro with Dialpad call information by creating ticket timer entries, ensuring accurate tracking of call durations and customer interactions.
n8n$4.99Automate Support QA Reviews with Intercom, GPT, and Google Sheets
## How it works This workflow automates QA review of Intercom support conversations by: - Triggering on `conversation.admin.closed` events via a webhook - Fetching full conversation data using Intercom API - Structuring and summarizing the conversation into a readable transcript - Using GPT to evaluate: - Response time - Clarity - Tone & behavior - Urgency handling - Ownership & resolution - Logging structured QA scores in a Google Sheet - Providing coaching-style feedback if the rating is 3 or below --- ## Setup steps - Configure your Intercom and OpenAI credentials in n8n - Set up the webhook in Intercom to post on conversation close - Use your OpenAI API key for the GPT-based nodes - Connect your Google Sheet (or replace with another data sink) - Add your own filtering logic for spam/promotional tickets if needed *Note: This workflow contains sticky notes to explain each step inside the n8n canvas.*
n8n$14.99Automate Teamwork Desk Customer Creation from Google Forms Submissions
Automatically validate and create Teamwork Desk customers from new Google Forms responses using MailboxValidator for email verification.
Make$3.99Automate Google My Business Review Management with ChatGPT and Airtable
Effortlessly monitor Google My Business reviews, generate AI-driven responses using ChatGPT, and organize them in Airtable for seamless review management.
Make$3.99Automatically Create Trello Cards from New Wix Answers Tickets
Streamline your workflow by automatically converting new Wix Answers tickets into Trello cards, ensuring seamless task management and organization.
MakeFreeAuto-Follow-Up for Canceled Calendly Meetings with GPT-4, Loom & Asana
Detects canceled Calendly meetings, uses GPT-4 to craft personalized follow-up emails with Loom videos, sends via Gmail, and creates Asana tasks for team follow-up.
n8n$14.99AI Chatbot with OpenAI GPT-4o-mini & Supabase Knowledge Base
Build an intelligent chatbot that queries your Supabase database for accurate, contextual responses using OpenAI GPT-4o-mini. Perfect for customer support with real-time data integration and conversation history.
n8n$24.99Track Website Traffic with Semrush API & Log to Google Sheets
Automates SEO traffic analysis using Semrush API on form-submitted URLs, reformats data, and logs to Google Sheets for easy tracking and reporting.
n8n$12.99Czech CLI Localization for Customer Support Feedback
Provides Czech translations for yargs CLI parser to handle customer support commands and feedback processing in international environments.
n8n$3.99
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