Customer Support Workflows
Help desk and support tools
Create Onfleet Task for New Shopify Fulfillment
Automatically creates an Onfleet delivery task when a new fulfillment is created in Shopify, streamlining last-mile delivery dispatch.
n8n$5.99Get Slack Notifications for Important Zendesk Tickets
This Zap automates the process of managing customer support tickets by filtering messages in a Slack channel and creating or updating tickets in Zendesk based on those messages. This ensures that your support team is always informed about relevant discussions and can respond to customer inquiries promptly, improving overall customer satisfaction.
Zapier$3.99Create Linear Tickets from Notion Content
Automates importing multiple issues from Notion pages into Linear tickets, preserving rich formatting, links, and assignee info while avoiding duplicates.
n8n$19.99Automatically Create Trello Cards for New SupportBee Tickets
Streamline your support workflow by automatically generating Trello cards for each new ticket created in SupportBee. This integration ensures that your team can manage and track support tasks efficiently.
Make$2.99Automate Internal Helpdesk Responses in Slack with AI and Email Escalation
Transform your Slack workspace into an AI-powered helpdesk that efficiently handles employee inquiries using internal documentation and escalates unanswered questions via email.
n8n$14.99Sync Zendesk Knowledge Base Articles to Airtable with Markdown Conversion
## Who is it for - Customer service or support teams who want to use their Zendesk articles in other tools. - Content/Knowledge managers consolidating or migrating knowledge bases. - Ops/automation specialists who want Markdown versions of articles (could be adapted to Notion, Google Sheets, or any Markdown-friendly system). ## How to get started - Download the template and install it on your instance. - Set Zendesk and Airtable credentials. - Modify the Zendesk base_url and Airtable's table and base. - Run the workflow once manually to get your existing articles. - Finally, modify the Schedule trigger (by default it runs every 30 days) and activate the workflow. ## Prerequisites - **Airtable base** set up using [this template](https://airtable.com/apptzJnbB6FphIprO/shrA6AhkoggrRn5). It includes the fields `Title`, `Content`, `URL`, and `Article ID`. - **Zendesk account** with API access (read permissions for help center articles). - **Zendesk API credentials** (see instructions below). - **Airtable API credentials** (see instructions below). ## Getting Your Credentials **Airtable:** 1. [Sign up or log in to Airtable](https://airtable.com/). 2. Go to [your account settings](https://airtable.com/account) and generate a **Personal Access Token** (recommended scopes: `data.records:read`, `data.records:write`). 3. In n8n, create new Airtable credentials using this token. **Zendesk:** 1. Log in to your Zendesk dashboard. 2. Go to **Admin Center > Apps and Integrations > Zendesk API**. 3. Enable **Token Access**, and create an API token. 4. In n8n, add Zendesk credentials with your Zendesk domain, email, and the API token. ## How it works ### 1. **Triggers** - **Manual:** For first setup, use the Manual trigger to fetch **all** existing articles. - **Scheduled:** Automatically runs every N days to fetch **only new or updated** articles since the last run. ### 2. **Fetch Articles from Zendesk** - Calls the Zendesk Help Center API, using pagination to handle large volumes. ### 3. **Extract and Prepare Data** - Splits out each article, then collects fields: `id`, `url`, `title`, and `body`. - Converts the article body from HTML to Markdown (for portability and easier reuse). ### 4. **Upsert Into Airtable** - Inserts new articles, or updates existing ones (using `Article ID` as the unique key). - Fields stored: **Title**, **Content** (Markdown), **URL**, **Article ID**. ## Airtable Template - Use [this Airtable template](https://airtable.com/apptzJnbB6FphIprO/shrA6AhkoggrRn5) as your starting point. - Make sure the table has columns: **Title**, **Content**, **URL**, **Article ID**. You can add more depending on your needs. ## Example Use Cases - Migrating Zendesk articles to another knowledge base. - Building an internal knowledge hub in Airtable or Notion. - Creating Markdown backups for compliance or versioning. ## Service If you need help implementing the template or modifying it, [just reach out](mailto:hello@agentstudio.io?subject=Store%20Zendesk%20KB%20Articles).
n8n$14.99Sync Shopify Orders with Your Zendesk Contacts
This workflow automatically syncs Shopify orders with your Zendesk contacts. Using this workflow, the Shopify email ID, phone number ID, and order information will be added or updated to Zendesk contacts. ## Prerequisites - Shopify account and [Shopify credentials](https://docs.n8n.io/integrations/builtin/credentials/shopify/) - Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) ## How it works 1. Shopify trigger starts the workflow whenever a customer's data is updated. 2. Zendesk Node then searches for the contact by email address. 3. Set node keeps only the UserId and email of the contact. 4. Merge by Key node combines the Shopify and Zendesk data. 5. If node splits the workflow conditionally, checking if the contact already exists or not. 6. If the user exists, Zendesk node updates its contact data. 7. If the user does not exist, Zendesk node creates a new contact.
n8n$9.99Deploy a Comprehensive Freshdesk MCP Server for AI Integration
Set up a fully functional MCP server to handle all Freshdesk operations with AI agent integration, requiring no configuration.
n8n$9.99Automate Wix Answers Ticket Creation from Chatfuel Conversations
Automatically generate Wix Answers tickets for every new conversation initiated in a specific Chatfuel block, streamlining your customer support process.
Make$2.99Automated Customer Service Ticket Creation & Notifications with Asana & WhatsApp
## How it works: This workflow automates your customer service with built-in notifications for your users and ticket creation with Asana. If a user submits a form, they get sent a confirmation message via WhatsApp, and a task is opened in Asana with their request in it. ## Setup: - You need to add your credentials to the **WhatsApp Business Cloud** node. - You need to add your credentials to the **Asana** node. - Replace the placeholders with the correct phone number, ID, and so on. - Change the confirmation message to your liking. ## Optional Changes: - You could extend this workflow to update your user on the progress of the ticket in Asana. - You can change the messaging from WhatsApp to Email. - You can change the form submission service from n8n-native to Typeform or similar. - You can change the task management software from Asana to the one you use. [**Click here to find a blog post with additional information.**](https://n8n-automation.com/2024/04/24/optimizing-customer-service-a-guide-to-automating-ticket-creation-notifications-with-asana-whatsapp-business-cloud/)
n8n$4.99Manually Create Freshdesk Tickets with n8n
This n8n workflow uses a manual trigger to let you quickly create Freshdesk tickets on demand. When triggered, it prompts for ticket details and sends them to Freshdesk, streamlining support ticket creation without leaving your automation dashboard. Ideal for support teams who need ad-hoc ticket entry.
n8n$2.99Create Ticket for Specific Customer Messages in Telegram
This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.
n8n$4.99Automate Customer Support Ticketing with Slack, Linear, and AI
Streamline your customer support process by automatically generating and managing support tickets using Slack, Linear, and AI tools. This workflow helps small support teams efficiently handle customer inquiries without extensive onboarding.
n8n$14.99Automate Product Feedback Collection and Trello Ticket Creation
Streamline the process of gathering product feedback via Typeform and manage it efficiently by storing data in Airtable and creating Trello tickets for high-priority feedback.
n8n$4.99Sync Shopify Orders with Zendesk Tickets
This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets. ## Prerequisites - Shopify account and [Shopify credentials](https://docs.n8n.io/integrations/builtin/credentials/shopify/) - Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) ## How it works 1. Shopify trigger starts the workflow whenever an order is updated. 2. Zendesk node finds if the order already exists and has a ticket assigned. 3. Set node keeps and passes only the ticket ID. 4. Merge by Key node combines the Shopify order data with the Zendesk ticket data. 5. If node splits the workflow conditionally, checks if the ticket already exists or not. 6. If the order is new, Zendesk node creates a new ticket for the order.
n8n$4.99Sync Zendesk Tickets to Pipedrive Contact Owners
This workflow syncs Zendesk tickets to Pipedrive contact owners. This workflow is triggered every day at 09:00 with Zendesk collecting all the tickets updated after the last execution timestamp and updating them according to Pipedrive contacts. It also adds Zendesk comments to the tickets as notes in Pipedrive. ## Prerequisites - Pipedrive account and [Pipedrive credentials](https://docs.n8n.io/integrations/builtin/credentials/pipedrive/) - Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email. ## How it works 1. Cron node triggers the workflow every day at 09:00. 2. Zendesk node collects all the tickets updated after the last execution timestamp. 3. If node checks if the channel in the ticket is an email, and if so, it continues the workflow. 4. The Item Lists node removes duplicates to make search efficient. 5. Pipedrive node searches persons by email. 6. Set node renames and keeps only needed fields (email & person id). 7. Merge by key node adds the Pipedrive contact id to Zendesk tickets. 8. The HTTP Request node gets Zendesk comments for tickets and the Merge node adds them to tickets. 9. Split node adds nodes in batches with each iteration. 11. Item list node splits comments into separate items. 12. Pipedrive node adds comment as notes. 13. If node checks if the data processing is done and if not, goes back to the Split node. The Function Item node sets the new last execution timestamp.
n8n$14.99Automate Zendesk and HubSpot Company Data Synchronization
This workflow seamlessly synchronizes company data between Zendesk and HubSpot every 5 minutes, ensuring your records are always up-to-date. It updates existing organizations or creates new ones in Zendesk based on changes in HubSpot.
n8n$9.99Automate GitHub Issue Creation and Comment Sync from Zendesk Tickets
Automatically create GitHub issues from new Zendesk tickets and synchronize comments between the two platforms to ensure seamless communication and tracking.
n8n$4.99Automate Ticket Creation in Zoho Desk from Typeform Submissions
Automatically create a new ticket in Zoho Desk for every new response submitted via Typeform, ensuring efficient customer support management.
Make$3.99Sync Dialpad Call Data to Syncro as Ticket Timer Updates
Automatically update Syncro with Dialpad call information by creating ticket timer entries, ensuring accurate tracking of call durations and customer interactions.
n8n$4.99Automate Adding New LiveChat Conversations to Google Sheets
Automatically log new LiveChat conversations into a specified Google Sheets spreadsheet, capturing user details and geolocation data.
MakeFreeAutomate Google My Business Review Management with ChatGPT and Airtable
Effortlessly monitor Google My Business reviews, generate AI-driven responses using ChatGPT, and organize them in Airtable for seamless review management.
Make$3.99Get Notified of New Customer Creations in HelpScout
Automatically receive updates whenever a new customer is created in HelpScout, ensuring you stay informed about your customer base.
n8nFreeAutomate Customer Creation and Survey Dispatch in Retently from Shopify Fulfillments
Automatically create a customer profile and send a survey in Retently whenever a Shopify order is fulfilled, streamlining customer engagement.
MakeFree
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